Mounting Bpo Profits In The Philippines
Mounting at 46% per annum since 2004, the US$6.8 billion Philippines’ offshore market today provide work for over 450,000 people, more often than not for voice-based services. The Everest study, The Silent Knight: The Philippines’ Emerging Non-Voice BPO Capability, which includes assistance from the Business Processing Association of the Philippines (BPAP), projects that the Philippines is now perched to emerge as an important destination for non-voice offshore BPO work for buyers looking beyond India to grow their off shoring trail. It is worth mentioning here that by 2012, the offshore BPO market will have an addressable prospect of $220-280 billion, and as much as 90 percent of this addressable market prospect will be in non-voice BPO services.
Tuesday, December 1, 2009
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