Offshore outsourcing upstarts bite at India's heels - Services - Breaking Business and Technology News at silicon.com
Datamonitor senior analyst Peter Ryan said: "If you have complaints about offshoring nine times out of 10 they will revolve around India. This is unjustified but it seems to have become a flashpoint for concerns about offshoring."
By 2010 there will be 10,700 outsourced call centre agents working from Eastern Europe, up from 3,700 now. Growth in North Africa will jump from 7,800 agents last year to 23,000 in four years' time, largely driven by Egypt boosting its market presence.
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