Egyptian BPO firm Xceed plans two-fold increase in operations by 2013

Egyptian BPO firm Xceed plans two-fold increase in operations by 2013

By Chandan Das on October 16th, 2010
 

Leading multilingual BPO services vendor in Egypt, Xceed intends to increase its operations two-fold by 2013. Quoting the firm’s vice-president Osama Nazmy, a website report says that presently the company has two contact centers in Africa – one in Egypt and the other in Morocco, and employs approximately 2,000 people.

According to Nazmy, keeping in view the boom in the business, Xceed has decided to double its operations over the next 24 months. In a telephone interview to an Egyptian daily, the Nazmy said that currently there is tremendous potential for outsourcing globally and the conditions required to undertake the operations are very favorable in Egypt.

It may be mentioned here that during the current year the Egyptian outsourcing industry expects to earn revenues worth $1.1 billion and aims to generate revenues worth $2 billion by 2013. The forecast for the next one decade is $10 billion. According to a survey conducted by the global management consultancy firm AT Kearny, Egypt was positioned 13th in the domain of global service delivery worldwide in 2009 and in 2010; the country’s BPO industry has climbed the ranks to reach the sixth position.


In Egypt, Xceed is considered to be a pioneering firm as far as outsourcing and off-shoring business in that country is concerned. According to Nazmy, since its inception as a technology hub, especially call center for the telecom sector in 2001, Xceed has been successful in obtaining a significant number of business powerhouses globally as its clients. Way back in 2004, the center began providing services to Microsoft Corporation and presently Xceed serves the Richmond-based computer technology multinational in as many as 19 countries in nine dissimilar languages. The other major clients of this Egyptian tech firm includes Cisco Systems, the UAE-based telecom service provider du and Videotron – the second largest phone and cable operator in Canada.


According to Nazmy, among the 57 firms operating in Egypt, Xceed was declared the biggest exporter of IT services in the country. It may be noted that apart from call center operations, presently Xceed offers an assortment of facilities which comprise data entry, payroll processing, claims management, records management, order management and case management.

Egypt, Vietnam seek to increase IT cooperation

Egypt, Vietnam seek to increase IT cooperation

VIETNAM and Egypt are looking at ways to increase the two countries’ information technology cooperation, Vietnam’s visiting deputy minister of information and communications has said.

Nguyen Minh Hong said his country was looking into how Egypt has centralised IT centers across the country in an effort to build the IT sector for the future.

He told ITNewsAfrica.com on Tuesday that “Vietnam and Egypt are very similar in our outlook for the IT sector and the future so it makes logical sense that we would work together to build the infrastructure in both countries”.

He did not elaborate on how cooperation between the two countries would develop after his visit ends on Wednesday (today), but appeared optimistic that the IT links between Asia and Egypt would remain “strong”.
During the Vietnamese delegation’s visit, which began on September 2, the two countries were on an information gathering mission that included meetings with the Egyptian ministry of information and communications, the department of industry and a number of Information Communication Technology (ICT) centers and businesses in Egypt.

The two countries are looking at means of exchanging information and developing and applying it to the trade, education and health care sectors.

The Vietnamese delegation visited Egypt’s Smart Village, which is often seen as a symbol of Egypt’s modern IT network.

Currently, a large number of international IT groups and major businesses, which include US giant Microsoft, are investing in Egypt’s IT sector which uses the Smart Village as its Xbox support center worldwide.

Egypt becoming more and more Attractive to IT Firms | MicroSourcing

Egypt becoming more and more Attractive to IT Firms | MicroSourcing


n a relatively short span of time, Egypt has become a very favorable outsourcing location for IT companies.

With its low cost of living and a pool of highly skilled workers, the country now offers value similar to that of India when it comes to outsourcing costs, although the former still has its own advantages such as its geographic location, large number of graduates, and language skills. Banks like HSBC, IT firms such as Microsoft, and telecommunications companies including Vodafone and France Telecom have already set up operations in Egypt.

“Factors such as the stability and growth of the Egypt economy; a concentrated pool of talent in Egypt and our historically strong relationship with the Egyptian government have all led to a favourable environment for the technical support of Microsoft Xbox to be located in Egypt,” said Aly Kamal, a spokesman for Microsoft Egypt.

Egypt calls the shots over IT outsourcing

The National Newspaper

The National Newspaper © Copyright

This has been achieved in a relatively short space of time with the country now hosting global contact and service centres for a long and growing list of organisations, including IT companies such as Microsoft and Oracle, telecommunications companies such as Vodafone and France Telecom and banks such as HSBC.

According to the international research company Ovum, the level of IT outsourcing activity in the UAE has also been increasing steadily over the past five years, attracting companies such as Ericsson, Alcatel-Lucent and Wipro.

But, since the UAE has a narrow labour market and comparatively high wage costs, these facilities predominantly offer specific outsourced IT services to selected organisations within the UAE rather than providing international support facilities and global consumer call centres.