Egypt calls the shots over IT outsourcing

The National Newspaper

The National Newspaper © Copyright

This has been achieved in a relatively short space of time with the country now hosting global contact and service centres for a long and growing list of organisations, including IT companies such as Microsoft and Oracle, telecommunications companies such as Vodafone and France Telecom and banks such as HSBC.

According to the international research company Ovum, the level of IT outsourcing activity in the UAE has also been increasing steadily over the past five years, attracting companies such as Ericsson, Alcatel-Lucent and Wipro.

But, since the UAE has a narrow labour market and comparatively high wage costs, these facilities predominantly offer specific outsourced IT services to selected organisations within the UAE rather than providing international support facilities and global consumer call centres.