Vodafone to increase outsourcing to Egypt
Vodafone CEO Vittorio Colao has met with Egypt's Minister of Communications and Information Technology (MCIT), Tarek Kamel, on increasing the company's investments in Egypt, the ministry announced. Vodafone International Services signed three cooperation agreements with the Information Technology Industry Development Agency (ITIDA) on offshoring customer and ICT services to Egypt. The ITIDA will provide investment incentives for Vodafone to increase its outsourcing to Egypt. Vodafone is expected to double staff at its Egyptian customer centre serving clients in the UK, Germany, New Zealand and Qatar. The company will also add 230 new specialists at its ICT centre which provides hosting, software development and other ICT services for Vodafone in Germany and other areas of the world. Vodafone will also set up a new R&D centre in Egypt with 100 staff working for Vodafone Global Enterprise.
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